How can we help?



When will my order ship?

Generally I ship within 2-3 business days of receiving the order unless otherwise noted in the banner at the top of the website.

Can I cancel my order?

We completely get it, we change our minds too! As long as your order has not shipped your order can be fully canceled and refunded. Please reach out ASAP to initiate the process.

Shipping, Returns & Exchanges

We use USPS or UPS. You’ll be asked to select a delivery method during checkout.

What is the shipping policy?

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information.

Do you ship overseas?

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.

Can I Return Or Exchange?

Due to the nature of the product we do not allow returns or exchanges for sanitary reasons. If there are any issues or defects please reach out to

Do you cover lost, damaged or stolen packages?

Yes, your package is automatically insured upon checkout. Please reach out to us with all information and pictures (if applicable) and we can submit a claim.

Reusable Straws

Is the print permanent?

The straw print is semi-permanent, meaning it can eventually fade or scratch off in the areas that are frequently used (such as the tip).

How can I prevent fading/chipping?

We recommend using our straw cleaners for everyday cleaning as well as our silicone tip savers to protect the print from wear. If possible, avoid using your teeth on the straw.

Are the straws dishwasher safe?

Our official answer is that you should hand wash our straws with a straw cleaner for best results, but our customers have put them in dishwashers with good outcomes.

What straw length will best fit my cup?

The best way to find the answer to this is to measure your cup! You'll want around 1.5 inches of straw sticking out from your cup for a comfortable experience.

✦Our 9 inch size fits 20oz skinnies and smaller

✦Our 10 inch size fits 20oz skinnies, and 30oz curvy sizes and smaller

✦Our 11 inch size will fit 30oz skinnies and Stanleys, and smaller

✦Our 12 inch size is our longest and will fit 40oz tumbelrs such as SM, Stanley, etc.

We recommend using our silicone extenders if you require longer straws or would like to use our 10 inch sizes in a 30oz skinny or 40oz tumbler.

Can I resell your straws?

Absolutely! As long as you are purchasing directly from us you are allowed to resell the straws. If you have a resale certificate you can email us to be exempt from taxes on your account.

Do you offer custom printed straws

We do not offer custom requests at this time. We have to place large orders for each design, so it just isn't feasible to accept custom requests. I am however always up for listening to new ideas for future products!

Get in touch

Have questions about your order, or a general enquiry?