I've emailed you about my order but haven't heard back - what's the deal?
Please check your spam or "promotional" folder for our responses! We respond to every single email we receive, but sometimes we receive multiple (unhappy) emails saying that we have not responded, which we have! Please do a complete and thorough search of your inbox for emails coming from Happyfox Supply Co. If you still can't find any response you can contact us on Etsy or Instagram.
What is a preorder?
This is when I have a product currently in production but not in hand yet. Preorder times vary but generally take about a month to be delivered from when they are first released. This is subject to change, often without notice. I post updates on preorders on my social media accounts & I strongly suggest following those for up to date information on preorders.
What if I want my items sooner than the preorder items?
If you would like to make multiple item purchases but need something sooner than the preorder then it is recommended to place two separate orders, one for the preorder and one for the in stock items that you do not want to wait for.
Do you offer custom printed straws or custom molds?
We do not offer custom requests, including straw prints and silicone molds. We have to place large orders for each design, so it just isn't feasible to accept custom requests. I am however always up for listening to new ideas for future products!
When will my order ship?
Generally I ship within 2-3 business days of receiving the order.